I want you to be happy with your new art. If you have any questions please contact me in advance by email.

 

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

Ordering

Paying by bank transfer 

The preferred method for payment is by bank transfer. This saves me credit card and bank fees. If you select this option you will be emailed an invoice with details of how to pay. Please pay immediately as the artwork is marked as sold when the payment is received into my account.

Paying by PayPal 

Payments can also be made through PayPal in Australian Dollars. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

 

Shipping

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within Australia most pieces are delivered via Australian Post or courier depending on size and weight.  Most deliveries arrive within 7 days from time of shipping, longer for WA. Please allow 10 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.  All artworks are shipped with tracking by the delivery companies.

 

Can I collect my artwork from your studio?

Yes, If you are Brisbane based you can collect from my studio. Once you have placed your order I will email you and we can work out a time to meet.

 

Is Shipping included? 

Yes, for delivery within East Coast Australia most artwork has an estimated shipping cost included in the price based on the size of the work and your location. 

For delivery outside of this region, or for extra large pieces please contact me to discuss, often we can work out a mutually beneficial arrangement.

What about large or high value artworks? 

I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. We can then discuss specialist shipping options before the artwork is despatched. 

Can you ship internationally?

Yes, I can ship to most countries.  However international shipping is not included in the price and will need to be calculated separately.  It will take longer to arrive depending on your location. If your location is restricted you will need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit fees.

 

Returns

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a painting is not as you expect, you have 7 days from receipt of artwork to contact me by email and request a refund, explaining the reasons. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 7 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days, with photographs and details of the damage and packaging.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of Australia.

These terms are applicable for purchases made directly through me.  Purchases made through galleries or other representatives or selling agents are covered under the terms and conditions of those agents.

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Questions?

If you're unsure of anything, please reach out to me by email and I'll do my best to help you out.

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